Put Your IT Services in the Best Hands
Smooth IT operations are the basis for efficient processes and the success of your business. Rely on our professional support to ensure the continuous availability of your systems and make sure they are performing at the highest level. Whether support, monitoring or roll-outs, we have your applications, infrastructures and clients covered. We offer tailored IT services that meet your exact needs. Put your trust in our long-standing experience and experience our experts’ technology, industry and implementation know-how for yourself.
Professional Assistance from the msg Service Desk
Modern companies use a wide range of technologies. Effective support for your employees and users when questions or problems arise is essential to efficient work. When you choose our service center, you have around-the-clock access to experienced IT specialists. We provide fast and professional help for all your IT concerns and you can rest assured knowing each and every user has access to the applications and information they need at any time.
- Central service desk (single point of contact)
- 24/7 access
- Product-specific support
- Modern ITSM ticket system and ACD system
- Customer-specific SLAs and KPIs
- German and English
- High first solution rate by IT specialists
- Incident and escalation management
